Return and refund policy
Return and Refund Policy
Your satisfaction and comfort matter to us. If something isn't right, we're here to make it right.
We understand that pregnancy brings unique sizing and comfort needs. If an item doesn't fit or feel right, we're here to help make it easy to return or exchange.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
European Union 14-Day Cooling Off Period
For our European customers: You have a 14-day cooling off period under EU consumer protection law, in addition to our standard 30-day return window. Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us at return@togton.com. Please note that returns will need to be sent to the address we will provide you when you communicate with us requesting a return.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at return@togton.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
IMPORTANT: Product-Specific Return Policies
Some products have explicit return and refund policies stated on their individual product pages. When a product has a specific return policy listed on its product page, that policy supersedes and replaces this general return policy for that item. Please review the product page carefully before purchasing.
Certain types of items cannot be returned, including:
- Vitamins and supplements – Due to health and safety regulations, all vitamin and supplement products are final sale and cannot be returned once shipped.
- Postpartum Bladder Leak Underwear for Women – For health and hygiene reasons, this product is non-returnable once shipped.
- Opened intimate apparel and personal care items – For health and hygiene reasons, we cannot accept returns on opened intimate apparel, nursing pads, breast pumps, or personal care items once the hygiene seal is broken. Unopened items in original packaging are eligible for return.
- Partner and wholesale products – Certain products sourced from partner suppliers or wholesale vendors may have specific return restrictions as stated on their product pages.
- Perishable goods – Such as food, flowers, or plants.
- Custom or personalized items – Special orders or personalized products.
- Hazardous materials – Flammable liquids or gases.
- Sale items and gift cards – Unfortunately, we cannot accept returns on sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at return@togton.com.